Paperless reporting is becoming a trend in all types of businesses to cut down on paper usage and improve administrative processes. Echo Entertainment has recently adopted this technology for staff payslips, and a report in CIO notes that it is really improving the casino operator’s backend business. Echo Entertainment, which owns The Star, Jupiter’s, Townsville and The Treasury, employs over 8000 employees.
In January 2014, the casino operator introduced a mobile app called My Echo to help these employees keep track of their schedules and payslips. The app was created by Colab and runs on Oracle’s mobile platform; it works on both smartphones and tablets. The app allows the business to cut back on using payslips. For 8000 employees, fortnightly payslips can be quite expensive – and, damaging to the environment.
Echo Entertainment also notes that the app has resulted in significantly less data entry for administrative staff. In addition, administrative staff are less tied up with work regarding scheduling. “Rather than staff having to pick up the phone or having to wait until they come on site to get access to information, they can do it from anywhere, anytime,” says Luke Fleming, Scheduling Manager for Echo Entertainment.
“We used to receive a lot of phone calls about what time people were starting their shifts. Staff can now log on and see what time they are working. In terms of [staff] phone calls, we have reduced that number by 1000 phone calls per month.” The casino operator is looking to take this technology and apply it to customers.
According to Echo Entertainment CIO Kel Telford, the company would like to use a similar data system to track patrons in order to offer them customised promotions and improve customer service overall.
About the Author
